If the product is not at all what you expected or if you have accidentally ordered the wrong product, in many cases, returns are possible. Please read all the information and conditions below for what the return must meet.
Register return WITH account.
Once your request is approved, you will receive an email from us. Pack the products securely in a box and include a copy of the return that you received by email, or an enclosed letter with your contact information and return number.
Register return WITHOUT account (guest)
Registering a return without an account is not possible, therefore it is necessary to set a password and activate your account.
- Insufficiently stamped packages will not be accepted.
- We are not responsible for returns until they are received at our warehouse.
Refund of shipping costs:
** Standard shipping costs will be credited. Surcharges on payment methods such as PayPal or Credit Card will not be refunded.
It may happen that a product has an "acknowledgment" indicating that you agree that an item cannot be returned. Usually, this is because it is specially ordered for you from abroad. In this case, there is no right to return, unless there is an error on our part.
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- Product is not damaged or used.
- Packaging is still neat as far as possible.
- Product is securely packed in a box.
- Return form or contact information is enclosed.
- The box is sufficiently stamped.